26th of November complaints

At the last week I've had complaints training and my first complaint. The complaint was regarding my inability to speak Welsh and communicate to a server shooter who can apparently and speak Welsh however there is a huge amount of evidence to say that she can perfectly understand English. I promptly signed up for a Welsh course. Training on how to calm yourself after a complaint or drawing a complaint should be included in training in my opinion as I found it very hard to deal with.